RETURNS & EXCHANGES

 

Every article purchased in the Fyn & Fia Online Store can be returned. Return costs may vary depending on the destination.

Please note that F&F cannot refund taxes and duties for returns coming from Canada. Customers can request the refund for taxes and duties through their local tax office by providing a copy of the import and export declarations. For returns from Canada, customers must submit claims for returned shipments to CBSA using form B2G.

You can return your item within 30 days.
Items must be returned new, unused, and with all labels and garment tags still attached.
Returns that are damaged, stained, washed or altered will not be accepted and will be sent back to the customer.

Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return. Items should be returned in their original packaging to ensure they are adequately protected in transit.

Briefs and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Stockings, socks and tights may be only be returned if the package has not been opened.

Returns that do not comply with these regulations will not be accepted.

Customers wishing to exchange merchandise please email hello@fynandfia.com and we will get back to you within 24-48 hours.